Publicly Available Disclosure
This Disclosure Statement provides you with important information about the financial advice services provided by Mortgage Scene ( ‘Mortgage Scene’, ‘we’ , ‘us’ and “our”). This Disclosure Statement was prepared on 01 July 2024.
About Us
Mortgage Scene
FSP Number: TFR Finance: FSP 1002011. WDA Watkin: FSP 1002012
Phone: 0274 361 717
Email: aaron@
Website: www
Licensing Information
We operate under a current licence issued by the Financial Markets Authority in the name of: Finsure NZ Ltd to provide a financial advice service.
Nature and scope of advice
The information below will help you understand what type of advice will be provided.
Services we provide
Mortgage Scene will help you choose a loan that is suitable for your purpose from a panel of approved lenders. Once we have chosen a lender and loan terms that are suitable for you, we will help you to obtain an approval.
Fees and expenses
Generally we won’t charge you any fees for the financial advice we provide to you. This is possible because, on settlement of a loan, we usually receive commission from the lender. Any exceptions to this general position are explained below. We may charge you a one-off fee if the following occurs: When we don’t receive commission from the lender: If you request that we provide financial advice and we do not receive a commission from the lender, we may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice. (This may arise in the rare event that you request that we provide services in relation to either a product that is offered by a lender that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers). You will be invoiced for any one-off fee and will be given 30 days to make payment.
Conflict of interests and Commissions
On settlement of a mortgage we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a trail commission. We also receive a fixed rate roll over fee from some product providers if we assist in refixing your loan.
We manage these conflicts of interest by:
- Always recommending the best product for your purpose regardless of the type and amount of commission we will receive.
- Ensuring the amount of any loan is in accordance with your identified needs.
- Providing you with the commission rates and types by product provider
- The commission we receive on loans is calculated as a percentage of the loan.
As soon as we know the type of loan and amount we are putting in place, and that it has been accepted by the lender, we will let you know the amount and frequency of the commission received. We can also receive a referral fee or commission if we refer you to our referral partners.
Privacy policy & security
We will collect personal information in accordance with our Privacy Policy. We regard client confidentiality as of paramount importance. We will not disclose any confidential information obtained from or about you to any other person, except in accordance with our Privacy Policy. The platform we use is secure and run on Amazon Web Services.
Complaints Process
If you have a complaint about our financial advice or service, you need to tell us about it. You can contact our internal complaints service by
• phoning on 0274 361 717
• emailing us to aaron@
Please set out the nature of your complaint, and the resolution you are seeking. We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and will work with you to resolve your complaint. We may want to meet with you to better understand your issues. We will provide an answer to you within 7 working days of receiving your complaint. If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service.
This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are:
Financial Services Complaints Limited
complaints@
0800 347 257
Availability of Information
This information can be provided in hardcopy upon your request by contacting us at aaron@